Abdurazaq Mustafa

Managed comprehensive IT infrastructure and administrating platforms, ensuring robust and reliable operations for diplomatic functions.

Deployed and maintained critical consular services systems, facilitating essential government functions and public access.

Facilitated all workflow processes and visualized transactions and statistics, enhancing operational transparency and data-driven decision-making.

Aligned IT strategy with organizational goals, achieving 92% effective implementation rates across critical initiatives.

Led ICT Mega projects using value-driven agile methodologies, accelerating project delivery by 25%.

Prioritized IT projects with senior leadership, significantly improving organizational productivity and efficiency.

Defined, drove, and evaluated high standards and governance processes, ensuring high visibility and compliance.

Enhanced transparency by 20% for 80% of project operations, communications, and risk management.

Achieved 98.5% quality targets for content on social platforms, significantly enhancing user experience and brand reputation.

Resolved user-reported tickets and escalated eCrimes content, ensuring policy compliance and data security.

Monitored live streaming and reported abuses, reducing spam/fraud violations by 28% through proactive intervention.

Managed the successful delivery of services for all testing activities systems, including SAP ITSM Systems Analytics Calendar and SAP RCC Planning System.

Executed testing processes and quality management by designing robust test scripts and scenarios.

Drove incident ticket assignment across Tier 1, 2, and 3 Teams over ITS, streamlining resolution and improving service levels.

Managed relationships with Regional MoE stakeholders and the project Technical Team, ensuring effective collaboration and project alignment.

Oversaw subcontractors in developing a web portal, managing data, and coordinating field contractors.

Managed all change requests from MoE IT coordinators, ensuring smooth project modifications and updates.

Planned and developed the ICT department based on the ITIL Module, establishing robust frameworks for operations.

Consulted, implemented, and coordinated with divisions/business units using Best Practice methodologies.

Simplified all processes to expedite decision-making, improving operational efficiency and responsiveness.

Set up an optimized budget for IT, ensuring resource allocation aligned with strategic objectives.

Developed a comprehensive PMO vision, enhancing project management frameworks and oversight.

Executed thorough risk assessments, identifying and mitigating potential implementation and operation issues.

Addressed critical implementation and operation issues, ensuring smooth project delivery and post-launch stability.

Designed and implemented annual training plans, enhancing employee skill development and organizational capabilities.

Managed training processes, ensuring efficient delivery and resource utilization.

Performed effective evaluations of training programs, assessing impact and refining future initiatives.

Implemented system configurations, optimizing performance and stability for various operating systems (MAC, Win, Linux).

Provided technical support for Lap's systems, resolving issues and ensuring uninterrupted operations.

Managed daily IT operations, maintaining system uptime and ensuring seamless connectivity.

Oversaw helpdesk support, providing timely resolution to technical issues for the holding group.